Delivery Information

All of our pricing is calculated at the checkout based upon your specific geographical location*.

UK & Republic of Ireland Deliveries

Delivery charges for orders under £125.00 for delivery to mainland UK addresses start from £4.25. Orders over £125.00 are carriage free*.

Delivery Services Available:

You may not see all of the following options when you proceed to checkout, this may be due to the items not meeting certain conditions, items in your basket are out of stock and/or your postcode may be on the Service Exclusions.

Courier / Service	Delivery Time (from date of dispatch)
Premier Local Delivery Service	1-2 Working Days
Parcelforce Express24	1-4 Working Days
Parcelforce Express48	2-5 Working Days
Parcelforce Next Day by 9am (express9)	Next Day by 9am
Parcelforce Next Day by 10am (express10)	Next Day by 10am
Parcelforce Next Day by 12pm (expressAM)	Next Day by 12pm
Parcelforce Saturday Delivery	Next Available Saturday (Unless Specified)
Hazardous Goods / Liquids	2-3 Working Days

 

International Deliveries

Carriage will be charged on all orders shipped outside of Mainland UK.  Deliveries outside of the UK will be sent using the most economical service available.

European Deliveries

Prices stated in checkout are based on consignments of up to 30kg in weight. Any item being shipped over this will be subject to further costs. 

Should additional carriage charges and/or shipment fees need to be applied, we will contact you after you place your order with further information.

Customs Charges

We courier European parcels via Parcelforce on a Delivered Duty Unpaid (DDU) service, meaning you are required to pay the relevant customs duty, excise duty, and import VAT on your parcel prior to delivery. Please check with your local customs authority for more information.

Worldwide Deliveries

Our default cost is £54.95 which will cover items up to 2kg in weight. Any item being shipped over 2kg in weight will be subject to further costs. 

Should additional carriage charges and/or shipment fees need to be applied, we will contact you after you place your order with further information.

Customs Charges

Additional local customs charges may apply, please check with your local customs authority for more information.

Additional Information

Special Instructions

You may add a comment in ‘Delivery/Collection Comments’ prior to checkout with special instructions for delivery e.g. Please leave in porch.

Tracking Your Order

When your order has been dispatched using a tracked service, you will receive an email &/ SMS with the details you have provided from Parcelforce with your tracking information.

Order Dispatches

Our aim is to dispatch your order as soon as it is complete. If your order is placed before 1pm on workdays, we will endeavour to have it dispatched the same day if all items are in stock. Orders placed after 1pm or on Weekends & Bank Holidays will be dispatched the next working day if your order is complete.

Direct from Supplier Products**

Some products displayed on our site are not held in stock and will instead be ordered and shipped directly from the supplier/manufacturer. Estimated delivery times are displayed on the product page next to the product status.

Please be aware that the estimated delivery time is not a guarantee and may vary depending on stock availability.

Backorders**

There may be some items that we do not hold in stock, this may be due to selling irregularities, items too large and/or expensive items such as medical refrigerators.

We have close working relationships with our suppliers where we receive regular deliveries of goods which allow us to fulfil backorders usually within a few days.

If you require a more accurate delivery time, please contact us.

Part Dispatches**

It is our policy to deliver orders when they are complete where possible. If your item is not in stock you will receive a message at checkout.

We received regular deliveries from our supplier networks which allows us to receive backordered items into stock within a few days.

If your order is on backorder and you would like to arrange a part dispatch, please contact us.

Problems With Your Delivery

Our dedicated warehouse team strive to ensure all parcels are packaged appropriately to ensure damage does not occur during transit, however, we appreciate damage during transit can happen.

If you have received your delivery in unsatisfactory condition, please email us at sales@premierhh.co.uk or call us on 0191 4611 788 and one of our friendly team will be happy to deal with this for you as a priority.

Returns

For further information regarding returns, please visit our Returns page.

*Shipments to non-UK Mainland addresses, oversize consignments, shipments containing liquids and/or hazardous goods may be subject to further charges and/or transaction fees. We will contact you prior to dispatch with more information.

**Premier Healthcare & Hygiene Ltd will not accept liability for loss, damages or expenses arising from the delayed delivery of any goods.

All prices quoted exclude VAT where applicable.